Automated communications allow your business to immediately respond to inquiries and proactively interact with customers. We’ll build the text messaging, phone and chat workflows that turn your business into customer communication champs.
Communicating with customers how and when they want has never been more important - or easier. Interact at the right time and through the right channel.
Grow Customer Loyalty
Customers place extreme value on the quality and speed of interactions they have with your business, so the faster and easier it is for them to connect, the more their loyalty will increase.
Increase Staff Bandwidth
Allow staff to focus on providing meaningful conversations rather than answering FAQs and missing opportunities to improve customer service and provide lifetime value.
Customer Communications Services
More interactions build better relationships.
Something as simple as sending an appointment reminder allows your business to improve no shows and impact your bottom line. Automate this process and start reaching out to customers in advance of an upcoming appointment.
For many businesses an IVR is the first point of contact for customers and the concierge to a great customer experience. Modernize how your customers get in contact with you and avoid long holds or hang ups due to frustration.
Sending customer surveys by email isn’t enough anymore. Easily get instant feedback when customers engage with your business by sending them a text message or phone call to survey their experience and learn from their feedback.
Help your customers accomplish simple tasks or get them the information they need by automating meaningful conversations. It’s an easy way for customers to interact with your brand and get what they need when they need it.
MarComm’s team of modern-day marketing and communications gurus partner with small and midsize businesses to drive profitable growth and brand awareness. We geek out over marketing and want to share our passion and experience with you.